Release notes for cisco viewmail for microsoft outlook release

For VMO users who will access Unity Connection voice messages by using synchronized Unity Connection and Microsoft Exchange mailboxes single-inbox , confirm that the following prerequisites have been met: The single-inbox feature is enabled.

Users are associated with a class of service enabled for accessing voice messages by using an IMAP client. If the file exists in the specified location, delete the file before starting Outlook to resolve this issue. To Download VMO Note To access the software download page, you must be signed in to Cisco. Note For successful installation and upgrade of VMO Note If high network latency is found on user setup with Office account, then VMO will not connect.

To install VMO Note If you are upgrading VMO from 8. Outlook and above On the ViewMail tab, select Settings. Voicemail Server Type Select the voicemail server type to associate with the email account. Username Enter the Cisco Unity Connection username alias of the user.

Voicemail Server Name Enter the name of the voicemail server. Voicemail Server Status Display only. Recording Device Select the preferred device. Playback Device Select the preferred device. Note In VMO VMO 64 bit version is not supported for G. Note To access Bug Toolkit, you must be signed in to Cisco. There is no open caveat in VMO version Caveats are listed in order by severity, then by component, then by caveat number. Table 1.

Resolved Caveats for VMO Was this Document Helpful? Yes No Feedback. For full access to the Download Software website, you must be signed in to Cisco. Users get voice messages in the same Inbox as their email.

Users get voice messages in a separate mail folder in Outlook. On Windows operating system with VMO, the text of the voice messages appears in black color and the ViewMail category appears in blue color.

If you are upgrading from a VMO version earlier than Existing email account and VMO settings remain unchanged during an upgrade. Start Outlook. Confirm that Email Account the default is selected, then enter user information: In the Your Name field, enter a display name for the account.

When the email-account configuration is complete, select Finish Note. To access the software download page, you must be signed in to Cisco. In the ViewMail folder, double-click the applicable file: Setup.

For successful installation and upgrade of VMO Restart Outlook. If you are upgrading VMO from 8. Enter the applicable information in each field: Voicemail Server Type. Contains information on new and changed requirements and support, new and changed functionality, limitations and restrictions, installation and upgrade instructions, caveats, and documentation updates for version 8.

Contains information on new and changed requirements and support, new and changed functionality, limitations and restrictions, installation and upgrade instructions, caveats, and documentation updates for versions 8. Contains information on new and changed requirements and support, new and changed functionality, limitations and restrictions, installation and upgrade instructions, caveats, and documentation updates.

Provides information and procedures for configuring Visual Voicemail within a Cisco Unified Communications system. Contains information on installation process and scenarios, taking the backup of the database, locales and license installation, and the complete upgrade process. Lists the requirements for installing the Unity Connection system; also lists supported versions of required and optional software. Each guide contains technical information and instructions for configuring a specific phone system and the Unity Connection system to work together.

Contains information and frequently asked questions about using ViewMail for Outlook versions 8. Contains compatibility and other information about using the Web Inbox in Unity Connection version Contains information and frequently asked questions about using the Mini Web Inbox in Unity Connection.

Contains instructions and information on managing messages with the Visual Voicemail phone widget. Contains instructions and information on accessing Unity Connection voice messages in an email application; also contains information on how to use Cisco Unity Connection ViewMail for Microsoft Outlook version 8. Contains instructions and information on personalizing Unity Connection settings in the Messaging Assistant web tool.

Contains instructions and information on managing messages and personalizing Unity Connection settings by using the phone interface also known as the TUI. A wallet-sized card that lists frequently used Unity Connection voice commands for managing messages and personal settings by phone when the voice-recognition conversation is activated. Contains instructions and information on accessing Unity Connection voice messages directly from Sametime Connect.

For ViewMail for Outlook users who will access Cisco Unity voice messages, confirm that an Exchange email account in Outlook points to each user's Exchange mailbox. Step 1 Start Outlook. Step 3 Confirm that Email Account the default is selected, then enter user information:. In the Your Name field, enter a display name for the account. This typically is the full name of the user. In the Password field, enter the user's Cisco PCA password also known as the web application password.

Step 4 Select Next. Step 5 If you see the "Problem Connecting to Server" message about an unavailable encrypted connection: Select Next to use an unencrypted connection. Step 6 When the email-account configuration is complete, select Finish.

Step 5 Enter user information:. Step 6 Select Next. Step 7 If you see the Problem Connecting to Server message about an unavailable encrypted connection: Select Next to use an unencrypted connection. Step 8 When the email-account configuration is complete, select Finish. Note To access the software download page, you must be signed in to Cisco. Step 4 On the right side of the page, select Download Now , and follow the on-screen prompts to complete the download.

The file AdminConfig. Use the file to prepopulate user and voicemail server information when the ViewMail for Outlook installation or upgrade is being pushed out to users. After entering information in AdminConfig. You can specify a different directory during the software installation. Do the procedure in this section to install or upgrade ViewMail for Outlook on user workstations.

You can also install ViewMail for multiple users who share a workstation. Step 1 If Microsoft Outlook is running, exit the application. Step 2 In the ViewMail folder, double-click the applicable file:. Use this file for new installations and for upgrades from versions earlier than 8.

It installs prerequisite software, as needed; places the AdminConfig. Use this file for quick minor upgrades for VMO bit with versions 8. Step 3 Follow the on-screen prompts to complete the installation. Step 4 Restart Outlook. Step 1 Run the following command on command prompt:.

Step 2 Restart Outlook. Note If you are upgrading ViewMail for Outlook from 8. Existing email account and ViewMail settings remain unchanged during an upgrade.

This ensures that messages composed by using ViewMail for Outlook are sent to the voicemail server. On the ViewMail tab, select Settings. From the Tools menu, select Options , then the ViewMail tab. Step 2 Select Add , then select the account to associate with a voicemail server.

Step 3 Enter the applicable information in each field:. Enter the user's Cisco PCA password also known as the web application password. This setting is required only if you want Connection users to be able to record or play messages by using the phone, or if you want Cisco Unity users to be able to play messages by using the phone.