Free telecommunications resume templates

Career advice is on its way. Menu Next Steps Where shall we send your critique? Email Address Get my critique. Thanks for submitting your files Thank you! Your critique is on the way. Read our expert career advice. Uploading your resume The above telecom resume sample exhibits the following characteristics: It highlights relevant skills.

Few people list their related skills at the top, or at all. The skills area can provide searchable key industry words for applicant tracking systems ATS and search engines and yet only one or two resumes show skills or include a skills area that lists specific skills for the position. Learn more about the top skills employers look for in candidates. The contact information stands out. Your name, address, phone and email address are some of the most important pieces of information on your resume - after all, it's how the hiring manager will reach you to schedule an interview.

Make sure this set of information is at the forefront, clear, concise and easy to find. Ensure availability and effective use of specialized equipment for sales and related activities. Minimum of at least 21 years of age At least 1 year of continuous PBX Operator experience or telecommunications experience, preferably in a hotel environment Able to effectively communicate in English, in both written and oral forms.

Works with senior management to establish objectives and budgets for voice communications services and ensures that cost objectives are met Establishes and manages corporate voice communications policies, procedures and standards for telecommunications hardware and software in accordance with organizational objectives Manages services to operations throughout TCF for development of communications systems and networks, coordination of support, and problem resolution Acts as liaison with voice services and equipment vendors to define, select, and implement communications systems Maintains up-to-date knowledge of communications technologies and systems to support company business plans and potential future applications Provides leadership, guidance, and training to assigned staff.

Analyze design and develop a roadmap and implementation plan based upon a current vs. This may also include cost avoidance measure needed by the business Strong team player — collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis; applies knowledge to coach and mentor others Demonstrates customer focus — evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives Change oriented — actively generates process improvements ; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly.

Experience leading teams of telecomm engineers. Serves as technology expert on delivering technological requirements such as server, desktop, local service, Local Area Networks, Wide Area Networks, data centers, mainframes, medium sized server configuration, and backup services to meet business needs Provides technical expertise and guidance; participates in design reviews; validates technology approach and associated work products on medium sized projects to ensure adherence to company guidelines.

Conducts cost analysis studies to determine feasibility of various approaches Captures technical requirements and defines technology solutions; creates the conceptual, logical and physical design of the solution to ensure appropriate technology is acquired and implemented Works with team members, on-site consultants, partners, companies, third parties, and clients to define, develop and deploy technology solutions Assists client in defining strategic technology direction for solution.

Answer incoming telephone calls and route them to the appropriate person or department in a timely and professional manner Perform basic data entry of telecommunications invoices into company databases Assist other departments with basic data entry and mass mailing projects Strong telephone customer service with multi-line telephone experience Basic knowledge of computers and MS Office.

Produce test plans for implementations and upgrades, and ensure quality by performing thorough testing. Participate in business continuity planning and testing Apply knowledge of telecommunications voice technologies to identify and provide solutions for business needs. Develops engineered solutions for provided security guidelines. Act as primary point of contact for the management, purchase and deployment of wireless communications devices e.

Provides telecommunications expense management services to clients on a recurring basis. Maintaining ongoing communication with customers, BBNS staff and Carrier Partners throughout projects Ordering all necessary carrier services through our Service Provider Partners for project Identifying project milestones and developing project timelines with the Carrier Service Provider s and the customer Experience in Telephony migrations Experience in SIP trunks and MPLS circuits Experience working with multiple carriers — Century Link experience is a plus Experience managing site migrations from a legacy voice environment to a Unified Communications telephony environment this is most important skillset Working knowledge of PM principles, e.

Install and service cabling infrastructure and devices for Data, Audio Visual, and CCTV; includes pre-wiring, installation, termination, testing, reporting, and labelling per specifications and drawings Install network racks and cabinets in server rooms Ensure that safety and incident reporting procedures are followed Complete detailed and accurate paperwork Interact with customers and prospects, ensuring all inquiries are handled professionally Travel and overtime may be requested with this position on an ad hoc basis Post-secondary education in electrical, telecommunications, electronics, or equivalent Flexibility to work in a variety of environments, from construction sites to finished corporate offices Comfortable working at heights Excellent written and verbal communication skills, with keen attention to detail Must be bondable and able to pass a background check.

Research requests and provide appropriate response or escalate manager. Report routine project status on a timely basis to Network Services's Procurement Project Manager and any problems or delays immediately to the supervisor and to Network Services's Procurement Manager.

Upon request, provide project information to your supervisor, Network Services's Procurement Manager, Procurement Officer, Contracts Administrator, Procurement Manager, and others necessary.

Convey requested information utilizing project management skills and techniques and for knowing and utilizing Network Services policies and procedures relating to project management.

Resolve problems and make improvements with those applications Skilled in Networking concepts Ability to explain technical concepts and strategies to non-technical personnel Skilled in exercising a high degree of initiative, judgement, discretion and decision-making to achieve department and organizational objectives Ability to share information effectively and provide appropriate direction to complete necessary tasks Ability to maintain professional judgement and stand by decisions under pressure Excellent organizational, time management and communication skills A valid and unrestricted California State Drivers License, a clean driving record within the last 7 years no SR , and reliable transportation Flexibility and ability to provide after hours support as needed for off-hour maintenance, emergency troubleshooting, etc.

Must possess excellent customer service skills. Installs, replaces, trouble-shoots, tests, repairs and maintains telecommunication equipment and hardware supporting networks Installs, replaces, trouble-shoots, tests, repairs and configures wireless access points and participates in surveys, mapping and documentation Configures and maintains phone switches.

Performs telephony moves, additions and changes. Performs maintenance and upkeep of telephone instruments Trouble-shoots and performs switch configurations, port consolidations and installs switches, routers and components on equipment racks Provides customer and operational support.

Must be able to work nights and weekends, variable schedule s and overtime as necessary. Promptly answers telephone calls using positive and clear English communication. Listens to ascertain the correct extension and information.

Reads and uses a moderately complex computer console, directs calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions Transcribes complete and accurately spelled messages and repeats information to verify accuracy.

Inputs and retrieves messages from the computer as requested. Reads and verbally recites exact messages for guests Acts as dispatcher for security, guest services and property operations employees. Provides timely information to employees in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc Receives wake up call information, carefully inputs information into the automated wake-up system and verbally confirms time to guest Briefly answers basic inquiries, e.

Resolves complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment. Performs local, long distance, and date communications billing analysis Conducts rate analysis and review per contract specifications Responsible for all requests to move, add, or change voice and data services for corporate office Provide adhoc reporting for management needs and division office requests Troubleshoots all voice and data service interruption and coordinates actions with vendors and IT personnel to correct Certifies telecomm bills and forwards to AP Clerk for payment.

Answers basic caller inquiries, e. Provide telephony Engineering support to the Call Center and Business user community Provide support to both on site and remote users Hands on trouble shooting of all Telephony Applications and infrastructure related issues Perform System Administration on the Interactive Intelligence I3 Telephony platform years Telephony Engineering experience interacting with end-users in a call center environment Ability to communicate clearly and effectively with end users Strong Information Technology aptitude.

Ensures all equipment and installation charges are applied appropriately Coordinates moves, adds, changes and troubleshoots and schedules Telecom technicians Daily includes answering help desk line, maintaining Telecom help desk email.

Interfaces closely with end-users and external customers Logs and reviews all vendor bills telephone, equipment, wireless, audio, etc.

Working with all the teams involved in the telecommunications satellite manufacturing process customisation, architecture, AIT, launch vehicles, operations, etc.

Principle duties and responsibilities include the following. Set up and test all VTC equipment prior to the event and provide support for connecting to participating locations.

Analyze and troubleshoot the systems to resolve issues encountered Provide system administration and maintenance for the voicemail system. This includes programming and changing mailbox profile, classes of service, and system parameters. Provide technical assistance to voice mail users, including answering questions and providing individual new user and group training in the use of services and features Serve as general telecom providing all technical assistance for any problems encountered by customer personnel with the use of Voice Mail, telephones, Polycom sets and VTC equipment Perform troubleshooting of telecommunications or data equipment which includes testing of lines and swapping out defective boards Perform equipment inventory, maintenance of supply and distribution for telephone instruments, headsets, Polycom sets, video conferencing equipment and other telecom-related equipment as necessary.

Experience with third party telecom invoice processing systems. Outside work required in all types of weather Must be able to participate in Service Watch duties. Knowledge of cellular devices iPhones, mobile hotspots, tethering, etc. Ability to use computers and standard programs such as Windows, Outlook, MSWord, Visio, and Excel with requirement to learn other Windows and Non-Windows based programs Must have at least five years of experience in Telecommunications operations and maintenance Must be able to develop work schedules, possess excellent interpersonal skills and work with little or no supervision Must be a team orientated individual, with the ability to work well with others Possess excellent verbal and written communications skills Must be willing to travel using company provided vehicle.

Must be willing to work overtime, nights, weekends, and holidays as required Must be able to walk, bend, crawl, work in extreme heat, extreme cold, high noise, and enclosed spaces, while climbing ladders, and lifting items that weigh more than 50lbs Associate's or two-year technical school degree in electronics or military electronics training.

Equivalent work experience will be considered Valid FCC license or other telecommunication certificate or license Experience maintaining telecommunications infrastructure for a pipeline company or other related business. Expertise with MS Project and managing project budgets and forecast financials Experience with RF Radio and Microwave projects would be helpful Extensive experience in developing and execution of IT governance, project methodologies, procedures and processes.

Help design, deliver and lead large scale and complex projects Work within mixed consulting and client teams, planning, managing and delivering work Develop strategic client relationships, working at the senior levels on high profile work to tight timescales Responsible for quality, profit and project planning Exposure to sales in a consulting environment.

Ability to manage large, complex projects from start to finish Excellent interpersonal communication skills in all mediums including supervision Demonstrated ability to negotiate difficult, complex contract terms with vendors Five years related work experience required Must understand meeting the service needs of academic and administrative technology users in a medical and higher education environment Excellent administrative skills and ability to communicate effectively both orally and in writing to ensure customer satisfaction with quality output Managerial experience that demonstrates the ability to lead a team of professional, technical, and support staff; and proven organizational, interpersonal, and communications skills Ability to reason logically and creatively; to learn and utilize new technologies; to clearly communicate ideas and recommendations; and, to write clear, and concise reports.

Participate in the leadership and management of the Information Technology IT division to help envision future IT direction and goals. Make effective and efficient use of resources; set high, achievable aspirations for services and operations Manage the operation and installation of telecommunications equipment company wide; research, test, evaluate and recommend new applications, equipment and systems. Communicate clearly with business and cross-functional counterparts to identify requirements and deliver quality solutions; assist staff to identify and solve complex voice or other communication problems.

Develop and recommend strategies for voice network growth, security and enhancements by maximizing functionality of voice network equipment Provide leadership to Telecommunication Services designated team; build a high performance team, hire and retain the right talent in the right roles, set goals and delegate work.

Hold reports accountable; develop and empower direct reports to make decisions, execute initiative, work creatively and take action. Participate productively in inter-departmental and inter-divisional teams, and engage in regular professional development activities. Demonstrate company values, maintain a positive open environment, encourage different points of view, move team forward through change, provide timely information and feedback, communicate context for business decisions, recognize accomplishments, foster teamwork and collaboration.

Develop, formalize and implement plans, goals and objectives for the department Develop and shape key projects and initiatives for entire enterprise with commitment to accurate developmental timelines.

One year of PBX, Telephone Company, answering service or related experience required Implements procedures for processing codes and traumas quickly and accurately and monitor staff to insure they do the same Provides leadership during the initial response for Emergency Operations Plans. Transfers callers to the proper entity when appropriate and monitor staff to insure they do the same. Monitors staff to insure pages to on-call personnel are delivered quickly andandnbsp;accurately.

Works with end users to establish service level agreements based on user requirements. Ability to use more advanced functions, formulas and other special elements of the specific program or application Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations Quality Improvement: Systematic approach to reduction or elimination of errors, work back-flow Troubleshooting: Ability to identify, diagnose, and correct problems with workstation, server, and network hardware and software.

Have installed over 55 Northern Telecom systems and performed numerous system upgrades. Strong project management and supervisory skills, able to oversee activities of large groups of contractors and deliver quality results on time.

Superior training abilities, authored the standard operating procedures for telephone installations and led all in-house and field training efforts. As Sales Engineer was instrumental in helping office achieve 1 rank for 3 years. A self-starter, able to work independently or as a valued team member. Supported all sales people in 5 offices throughout 5 states. Prepared and presented proposals outlining options and detailing customer ROI.

Developed innovative solutions to gain competitive edge and win business. Served as Senior Telecommunications Technician and additionally as Installation Crew Chief on selected large-scale implementations. Directed activities of up to 8 staff and 24 contractors.

Designed and authored installation guidelines for Technicians to follow for telephone installations.